Complaining in Black and White

Well. I submitted my formal complaint against my rheumatologist tonight. I had been putting it off for months, now, because I just couldn't even put it in to words, but I am running out of time. I tried submitting it a couple of weeks ago but their website is so crummy that I had trouble with it and ended up having the entire thing erased without a trace before I could hit the send button. The new one has been saved to my hard drive, which is what I should have done in the first place but OH WELL.
The complaint is written with my usual brevity and clarity of purpose. Which is to say that the main complaint text pulls in at almost 800 words, almost all of which is back story. I did not use any words my granny would have been scandalized by. I tried to keep my snark down to a reasonable level, but you can still tell that I'm writing hot, and sadly unless I am given a few more YEARS to get over the problem then my anger is just going to keep coming in to the equation. I really did try.
Anyway, writing the complaint was really freakin' taxing, emotionally, and now I just dread getting a call from Kaiser's customer service reps telling me that it's all my fault and I should shut up. Honestly, I am considering responding to any phone calls by telling them I will only correspond in writing. Aside from making it easier for me to deal with because I won't be put on the spot it will leave a more absolute paper trail.

Now, I'm going to go nurse this stress headache and finish reading Pride and Prejudice. It's my first Jane Austen and I have got to say, this Mr. Darcy might be the thinking woman's lust object of the century (or, you know, last couple of centuries) but a douchebag by any other name is still a douchebag.